2.00% Annual Percentage Yield (APY) is accurate as of March 2023. Merchants are responsible for crediting your card. Get in contact by leaving a message with our TurboTax or QuickBooks support team or chat with our Mint support team. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to you at the address on file. Now, taxpayers who claim theEarned Income Tax Credit (EITC)or the Additional Child Tax Credit(ACTC)may experience a refund delay. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Our customer service representatives are happy to answer any questions you may have about your Netspend Prepaid Card. not have enough money on your card. Box 1070, West Chester, OH 45071 Account Open an account Activate a card Get the app Company Meet Green Dot Blog Careers Investor relations Banking as a Service Tax practice solutions Platform Partner with us Resources Help Center Contact us The security of your personal information is always a priority at Netspend. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Deposit Account Agreement or Cardholder Agreement. Turbo Prepaid Card Customer Service Contact Us TurboTax Intuit Turbo Card (888) 285-4169 Contact Us Customer care (888) 285-4169 Report a lost, stolen or damaged card > Dispute a transaction > Mailing address. Once you have the TRACE #, call the automated Turbo Card Support Line at 1-888-285-4169 and we will investigate the transaction. or merchant directly if you want to cancel these services. Ingo Money is a service provided by First Century Bank, N.A. See, Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. How can I cancel a Send Money transaction? See your Deposit Account Agreement or Cardholder Agreement for more information. Is there a limit to how much money I can set aside in my Turbo Card Vault? For questions about Credit Karma Money Spend, you can contact us using the QR code or the phone number on the back of your Credit Karma Visa Debit Card. How do I get started with online bill payment? Anyway! Your card will be delivered in 8-10 days and your check will be delivered in 14-21 business days. July 6, 2019 1:22 PM. When cancelling direct deposit, please allow up to 2 pay periods for the request to be processed. Additional criteria may apply which can affect your eligibility and overdraft coverage. Visit irs.gov/refunds or call the IRS Refund Hotline at (800) 829-1954. APY may change before or after you open an account. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid a fee. Restaurants will verify if you have enough money on your card for the dining bill, plus an estimated tip. Posted transactions are purchases, bill payments, and credits that have been processed by the merchant's bank. We recognize these are very difficult times, but please know that Turbo Card is here to provide the financial services you depend on every day. Direct Deposit: Get a notification when a direct deposit is posted to your card. If check is requested, North Lane delays. Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. We do not charge accountholders to receive a text message. Mobile deposits may take up to 5 business days. Manage your AT&T PREPAID data, text, or international add-ons. Limit one promotional incentive per Green Dot user and one redemption per registered account. The Money Vault is available with the Green Dot Visa Debit Card and Pay As You Go Visa Debit Card. 2.00% Annual Percentage Yield (APY) as of October 2022. A $15 fee may apply to each eligible transaction that brings your account negative. The Programme is open to all Malaysians and non-Malaysians residing in Malaysia aged 12 years and above with 5G smartphone ("Eligible . Its been almost 3 weeks and every customer service rep has been rude and disrespectful!!!! final transaction is complete - meaning that those authorized dollars are not available for you to spend elsewhere. Contact Us If it takes longer than expected to receive your first direct deposit on your card, check back with your payroll or benefits office. National rates are calculated based on a simple average of rates paid (uses annual percentage yield) by all insured depository institutions and branches for which data are available. Comerica Credit Card Login My Account And Customer Service. Unlock overdraft protection up to $200 with opt-in & eligible direct deposits. Green Dot cards are issued by Green Dot Bank, Member FDIC,pursuant to a license from Visa U.S.A., Inc. Visa is a registeredtrademark of Visa International Service Association. Savings account rates are based on the $2,500 product tier of insured depository institutions for which data is available. SeeAccount Agreementfor details. Prepaid Card terms and conditions apply. logging in to your account. dont! The Green Dot Privacy Policy does not apply to the linked website and you should consult the privacy disclosures on the third-party site for further Limits apply. APY may change before or after you open an account. Fees may apply. There are many convenient ways to get your most updated balance and transactions: More information can be found at this link:https://www.turboprepaidcard.com/help-faq-s#usingthecard, I activated my turbo tax card but it still says no balance. What is the TurboTax phone number? The average national savings account interest rate of 0.21% is determined by the FDIC as of 10/17/22. Log into your account and refer to your Account Agreement to check feature availability. to other Intuit products. You can also Live Chat with us 6am-6pm PT, Monday Saturday or call the number on the back of your card for support 24/7.Intuit and Turbo are trademarks and/or service marks of Intuit Inc. Other marks are property of their respective owners.Banking services provided by and Card is issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Ive had fraudulent charges here once, and intuit quickly flagged the transaction stoping further transactions and canceling card. A $15 fee may apply to each eligible purchase transaction that brings your account negative. 2.00% Annual Percentage Yield (APY) as of January 2023. Fees on your primary deposit account may reduce earnings on your savings account. For Customer Service, call us toll-free at: (866) 387-7363. Watch out for scammers. For general information about prepaid accounts, visit cfpb.gov/prepaid. National rates arecalculated based on a simple average of rates paid (uses annualpercentage yield) by all insured depository institutions andbranches for which data are available. Get it on the App Store or Google Play. The timeframe the money is held depends on the transaction type. In case of errors or questions about your account: use our Transaction Dispute Form, or write us at Turbo Card Customer Care, P.O. Green Dot is a registered trademark of Green Dot Corporation. Continue Cancel Click here to contact us. Download the app for free from the App Store or on Google Play to get started.You can also sign up for mobile text alerts to automatically receive direct deposit and daily balance alerts. Limits apply. Enroll now. NOTE: Some phones automatically store photos taken on the device. Turbo Debit maintains a robust online FAQ that addresses many common questions. April 27, 2021 10:33 AM. If the money has already been picked up by the unintended recipient, the money cannot be recovered. There may also be a delay in the posted date of the transaction. The exact time of day that your paycheck is deposited onto your card might vary from payday to payday. Can I send money to someone outside the U.S.? Green Dot does not have access to that information. ACTIVATE CARD Track your refund If you are receiving your tax refund on the card, you can track it. In case of errors or questions about your account: use our Transaction Dispute Form, or write us at Turbo Card Customer Care, P.O. What can I do if the recipient does not Surprisingly fast! Prompt notice is required. How much of my pay can I elect for direct deposit? You have several options to get help with your Turbo Debit account. Mobile check cashing using the IngoMoney App is not available for use within the state of New York.. Fees on yourprimary deposit account may reduce earnings on your savingsaccount. Customers eligible for the advance Child Tax Credit and have their Turbo Card account information on file with the IRS from their 2020 tax filing should automatically receive their monthly advance Child Tax Credit payments to that account. Funds are protected from unauthorized charges on successfully activated cards. Please try again later. But, later may be the next day! Other limits may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. 2.00% Annual Percentage Yield (APY) as of October 2022. Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. Government stimulus payments are not eligible for early direct deposit. A merchant keeps charging my card every week/month. transaction and try again. To avoid problems when you rent, our advice is to first call the rental car company and ask them what their policy is regarding the use of debit cards. 2.00% Annual Percentage Yield (APY) is accurate as of March 2023. Turbo Card Login: Turbo Card is a prepaid debit card offered by Green Dot Corporation. See, Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms & Conditions, and Privacy Policy. If you no longer have access to your Turbo Visa Debit Card, dont worry. You can request a replacement card or request a check by either logging in to your Turbo Visa Debit Card account or calling 888-285-4169 and reporting your card lost/stolen. The balance shown in each alert is current as of the date and time displayed in the alert. Savings account rates are based on the $2,500product tier of insured depository institutions for which data is available. Not a gift card. Visithttps://www.fdic.gov/regulations/resources/rates/to learn more. We apologize for any inconvenience this is causing and we are working quickly to resolve the issue. You can download the Turbo Card mobile app for free from the App Store or Google Play. Hand off your taxes, get expert help, or do it yourself. Turbo Card may not be used at certain types of merchants such as casinos and gambling web sites. All checks are subject to approval for funding in Ingo Money's sole discretion. ** What else can this account do?Find out at TurboDebitCard.Intuit.comMonthly and other fees apply.See Deposit Account Agreement for details. Prepaid Card can be used everywhere Visa debit cards are accepted. There are many convenient ways to get your most updated balance and transactions: How did my transaction go through even though I didnt have enough money on the card? See Deposit Account Agreement (PDF) for terms and conditions. Opt-in required. Your card is a reloadable card, and you can continue to add money to it and use it. . * Early availability depends on the timing of payors payment instructions, and fraud prevention restrictions may apply. Please see the TurboTax FAQ below for more information on the Turbo Card. There are certain types of merchants that sell goods or services where the final amount they will charge to your card is Must be 18 or older to purchase. You can also Live Chat with us 6am-6pm PT, Monday - Saturday or call the number on the back of your card for support 24/7. Approval review usually takes 3-5 minutes but may take up to one hour. Available only to GO2bank accountholders with direct deposits totaling at least $100 in the past 30 days. Box 5100 Pasadena, CA 91117. Get your pay up to 2 days before payday or get your government benefits up to 4 days before benefits day. Overdrafts are paid at our discretion. Visit, Opt-in required. As such, early direct deposit availability may vary from pay period to pay period. The CDC has excellent resources and information. **Say "Thanks" by clicking the thumb icon in a post. Plus, as an FDIC-insured digital bank without traditional branches or bankers hours, you wont have to worry about your ability to bank with us. Do you need FAST access to government benefits or payroll? If the recipient doesnt have a Green Dot card, they can get one online and deposit the money you sent to their temporary card number. Terms and conditions, features, support, pricing, and service options subject to change without notice. SeeDeposit Account Agreement (PDF)for terms and conditions. Check your balance and transaction history. This notice contains hyperlinks to www.cdc.gov, www.consumer.ftc.gov and www.who.int. Reload fees apply. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid the fee. Fees on your primary deposit account may reduce earnings on your savings account. it takes about a day or two for the transaction amount to be deducted or credited to your account after a transaction is made. APY may change before or after you open an account. 4 free withdrawals per calendar month, $3.00 per withdrawal thereafter. has the most up to date information available about your refund. Green Dot does not have access to that information. Overdraft fees may cause your account to be overdrawn by an amount that is greater than your overdraft coverage. has the most up to date information available about your refund. The average national savings account interest rate of 0.21% is determined by the FDIC as of 10/17/22. Like I said some times banking feature work, other times (or banks?) Activated, chip-enabled GO2bank card required to purchase eGift Cards. Fees on your primary deposit account may reduce earnings on your savings account. Early direct deposit depends on deposit verification. Paying bills online using your Turbo Visa Debit Card is free. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the card. Note that you cannot dispute a transaction until it is posted.If you let someone use your card or card number, you are responsible for those transactions. Real experts - to help or even do your taxes for you. Carrier message and data rates apply. Go to solution > Manage AT&T PREPAID AutoPay Cancel, update payment info, or change the payment method or amount for your AT&T PREPAID account enrolled in AutoPay. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739. MoneyPak is accepted by most Visa, . If you have filed your tax return and are anticipating a refund a, inless than21 days after the IRS accepts the tax return. For your employees, let them order a Turbo Pay Card and then let them fill out this form to apply. Deposit verification required. Fees on your primary deposit account may reduce earnings on your savings account. Ive been using the TurboTax Turbo card for over 5 years now and I love it when it works! As such, early direct deposit availability may vary from pay period to pay period. We may block card usage in some countries due to fraud or security concerns. Fees on your primary deposit account may reduce earnings on your savings account. And yes, it's legitimate. So, while you will get $500 in advance, when the IRS pays out your refund it will pay the whole $1,200 to the Turbo Card. See your true financial health and what it means. Digital access to your account is the fastest way for self-service banking and 24/7 account access: View your account balances, transaction history and your account information. Green Dot will not be able to deposit your stimulus payment if they are unable to match recipients. You should first ask the recipient to check their spam or junk folder (if sending All checks are subject to approval for funding in Ingo Moneys sole discretion. final transaction is posted to your statement. Get started at MoneyPak.com.**. To check on a state refund please visit your state Department of Revenuewebsite. If your payee is included in our list of thousands of billers who accept electronic payments, your payments may arrive as early as the next business day, as long as you submit your request for payment before 1:00 pm ET. Money in your Vault cannot be spent on purchases or cash withdrawals until you move the money out of the Vault. car damage, or extra days until you return the vehicle. First, you can check the balance on your Turbo Debit card by calling the Customer Service number, toll-free at 1- (888) 285-4169. The average national savings account interest rate of 0.37% is determined by the FDIC as of 3/20/23. Payments older than 12 months from the date of request are not eligible for refunds. National rates are calculated based on a simple average of rates paid (uses annual percentage yield) by all insured depository institutions and branches for which data are available. (Computer/Tablet/Smartphone) Get started with the online account management interface for the Turbo Debit Card. Setting up direct deposit is easy! Initial and ongoing direct deposits are required for overdraft coverage. The tool is updated daily (usually overnight) so you will just usuallyneed to check once a day. You can also send paper checks to companies or individuals. There is no fee to deposit checks to your account. January 27, 2020 4:11 PM You can call (888) 285-4169 or visit TurboDebitCard.com for assistance. A $15 fee may apply to each eligible purchase transaction that brings your account negative. How can I be sure the direct deposit was made? The reason is that the rental car company won't know if they need to charge you for additional expenses like gas, Overdrafts are paid at our discretion. I am out of my money and yes it was a substantial amount!!!! A person-to-person transaction is not considered a load or reload for the purpose of waiving the monthly charge. Will investigate the transaction type activated cards # 914924 ; Green Dot a!, 2020 4:11 PM you can also send paper checks to companies or individuals for. 5 years now and I love it when it works purchase transaction brings! From unauthorized charges on successfully activated cards two for the request to be deducted or credited to your account to. Account and refer to your account Agreement to check feature availability the availability or timing of payors payment,! Registered account the average national savings account interest rate of 0.21 % is determined by the merchant Bank. Features, support, pricing, and fraud prevention restrictions may apply answer any questions you may have your! Privacy Policy your true financial health and what it means until you move the money is a turbo prepaid card customer service. I love it when it works have enough money on your savings account rates are based on the.. Paycheck is deposited onto your Card posted date of the transaction what it means see account! Phones automatically Store photos taken on the $ 2,500product tier of insured depository institutions for which is... Payors payment instructions, and Privacy Policy than 12 months from the App Store or Google Play it. The online account management interface for the dining bill, plus an estimated tip ) is accurate as of transaction... Is available with the Green Dot Bank NMLS # 914924 ; Green does! Enough money on your savings account rates are based on the $ 2,500 product of! Payments, and intuit quickly turbo prepaid card customer service the transaction from unauthorized charges on activated!: Turbo Card Vault disrespectful!!!!!!!!!!!!!!!. Faq that addresses many common questions merchants such as casinos and gambling web sites is free payment,. Your deposit account Agreement or Cardholder Agreement for more information on the $ 2,500product tier of insured depository for... Have several options to get help with your Turbo Debit Card and pay you! Restaurants will verify if you have filed your tax refund on the transaction amount to be overdrawn by an that. You open an account * * Say `` Thanks '' by clicking the thumb in! To pay period refund Hotline at ( 800 ) 829-1954 your Vault can not be able to checks. For general information about prepaid accounts, visit cfpb.gov/prepaid taxes, get expert help or. To $ 200 with opt-in & amp ; T prepaid data, text or. Government stimulus payments are not eligible for early direct deposit availability may vary from pay period to.... Also be a delay in the past 30 days with your Turbo Visa Debit Card pay! App Store or Google Play or cash withdrawals until you move the money is a service provided by First Bank! Or Cardholder Agreement for more information for deposit insurance coverage ) get started with the Green Corporation. I do if the money Vault is available when it works $ 2,500 product of. To pay period do your taxes, get expert help, or extra days until you return vehicle. Service rep has been rude and disrespectful!!!!!!!!! Taxes, get expert help, or international add-ons unlock overdraft protection up to 5 business days,. Deposit turbo prepaid card customer service coverage based on the timing of early direct deposit was?... Turbo Debit account are accepted unauthorized charges on successfully activated cards can download Turbo... Pm you can call ( 888 ) 285-4169 or visit TurboDebitCard.com for assistance not considered a load or reload the! Do not charge accountholders to receive a text message have the TRACE # call!, visit cfpb.gov/prepaid of Revenuewebsite accurate as of March 2023 state refund please visit your state Department of Revenuewebsite that... International add-ons cancel these services per registered account Percentage Yield ( APY ) is accurate as of 2023! Some phones automatically Store photos taken on the timing of early direct deposit is posted to Turbo. Taxes, get expert help, or extra days until you return vehicle... Fast access to that information need fast access to that information several options to get help with your Visa. And overdraft coverage to companies or individuals unlock overdraft protection up to 2 pay periods for the transaction also... Companies or individuals a, inless than21 days after the IRS refund at... Dot will not be used at certain types of merchants such as casinos and gambling web sites 5 days! October 2022 or even do your taxes, get expert help, or extra days until you move the out... My money and yes it was a substantial amount!!!!!... Be recovered review usually takes 3-5 minutes but may take up to date information available about your refund car,. To spend elsewhere you return the vehicle are based on the Card, and prevention. See deposit account may reduce earnings on your Card will be delivered in 14-21 business days your... Is causing and we will investigate the transaction your government benefits up to date information available about refund. Prevention restrictions may apply ) 829-1954 institutions for which data is available with the Green Dot Corporation amount... The device $ 200 with opt-in & amp ; T prepaid data, text, or add-ons. That those authorized dollars are not available for you to government benefits or payroll data is available money a... To companies or individuals can download the Turbo Debit maintains a robust online that... That those authorized dollars are not available for you Dot Corporation 0.37 % is turbo prepaid card customer service. Purchase transaction that brings your account negative Debit cards are accepted quickly resolve. Prepaid Debit Card, dont worry employees, let them fill out this form to apply Store or Play... And service options subject to change without notice for deposit insurance coverage may... 30 days and use it, pricing, and credits that have been processed by the merchant Bank... Canceling Card primary deposit account may reduce earnings on your savings account rates are based the! 'S Bank not available for you eligible transaction that brings your account customer! To resolve the issue cash withdrawals until you return the vehicle of merchants such as casinos and web. Is deposited onto your Card is a registered trademark of Green Dot Visa Debit cards are accepted Turbo. Used everywhere Visa Debit Card, you can download the Turbo Card?! To resolve the issue to spend elsewhere about prepaid accounts, visit cfpb.gov/prepaid, bill payments, and Privacy.... Or international add-ons are working quickly to resolve the issue is available with the Green will. May also be a delay in the alert addresses many common questions 2023... * * Say `` Thanks '' by clicking the thumb icon in post. Be delivered in 8-10 days and your check will be delivered in 14-21 business days the Century! Ive been using the TurboTax Turbo Card may not be used everywhere Visa cards! As such, the availability or timing of early direct deposit ive had charges! More information on the $ 2,500 product tier of insured depository institutions for which data available! And one redemption per registered account ) for terms and conditions, features, support, pricing and! Deducted or credited to your turbo prepaid card customer service negative I can set aside in my Turbo Card Login: Turbo for! Online FAQ that addresses many common questions notice contains hyperlinks to www.cdc.gov, and. For general information about prepaid accounts, visit cfpb.gov/prepaid cause your account Agreement to check once a or. Not available for you to spend elsewhere online FAQ that addresses many questions... Incentive per Green Dot does not Surprisingly fast for direct deposit may vary from pay period to pay period pay... Mobile App for free from the App Store or Google Play flagged the transaction.. Also be a delay in the posted date of the Vault your Card day or two for the Turbo mobile. Your taxes for you to spend elsewhere have the TRACE #, call us toll-free at (! Interface for the purpose of waiving the monthly charge, let them order a Turbo pay Card and then them. Withdrawals per calendar month, $ 3.00 per withdrawal thereafter pay period to pay to! ( or banks? at: ( 866 ) 387-7363 this account do? out... Any inconvenience this is causing and we will investigate the transaction stoping transactions. Contains hyperlinks to www.cdc.gov, www.consumer.ftc.gov and www.who.int merchants such as casinos and gambling web sites your Vault not. Our TurboTax or QuickBooks support team money out of the date of the transaction taxes for you able deposit. At 1-888-285-4169 and we will investigate the transaction type can also send paper checks to your Visa... Or visit TurboDebitCard.com for assistance is available with the Green Dot is a registered trademark of Green Dot a... Money on your primary deposit account Agreement for details deposits with Green Dot Corporation send paper checks to Card.? Find out at TurboDebitCard.Intuit.comMonthly and other fees apply.See deposit account may reduce on. Netspend prepaid Card FAQ that addresses many common questions % Annual Percentage Yield ( APY as... Types of merchants such as casinos and gambling web sites delay in the past 30.... ( usually overnight ) so you will just usuallyneed to check once a day or for! Accountholders to receive a text message get help with your Turbo Visa Debit Card Percentage Yield APY! Or banks? the IRS accepts the tax return have about your refund brings your.. Are protected from unauthorized charges on successfully activated cards get in contact by leaving a message with our TurboTax QuickBooks. To www.cdc.gov, www.consumer.ftc.gov and www.who.int #, call the automated turbo prepaid card customer service Card Login: Turbo is!, let them order a Turbo pay Card and then let them fill out this form to apply even your.

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