We went from using 554GB in March to 940GB in April to 1647GB in May. Sometimes you iPhone using too much data all of a sudden is not because your iPhone is actually using data, but because your iOS version is out of date and need updating to fix bugs or use the new features. We have not changed our internet usage nor number of devices. We have somehow managed to hit our 1 TB data cap both in the month of October as well as November. (I have no idea what a GB, MB, TB is, etc.) Same here 5 1/2 hours was longest. They only give you one leeway month in 12 months. I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). Otherwise, just keep them off to solve why is my iPhone using so much data. You have the records that confirm that the April 4-5 usage spike was unlike anything we have experienced in all the years we have used Xfinity. Nowhere near a terabyte. For data inquiries we recommend you contact our Customer Assurance Security team to discuss the usage. So if this goes on again next month in December I will be charged $50 for overusage which is basically the same as me paying for my current internet plan, which is only at $60! I feel completely hopeless. We have never been anywhere near getting to the 1.2 TB limit ever. Check for any details we can see from this end. Locked post. @user_32e57ba have you reached out to our Security team regarding the data usage? It is the same as photos or pictures. I CAN NOT GET THE MONTH I SPENT ON YOUR COMPANY BACK SO YOU DO NOT GET TO TAKE ANY CREDIT HERE. If not, you can try Deep Repair, but do have a backup because unlike the standard repair, it will erase data. Here, you can identify which of your apps are consuming the most data. This is correct. Would you be able to reach out to them to inquire further about your data usage concerns? New comments cannot be posted. with hat size of spike, it could also been a update to one of the devices. They are probably making money from people that dont keep track. And wait for it to finish. My data doubled in October and November and My network used 3 gb while I had everything unplugged. I walked away from the conversation three times, each time Xfinity proposed a lower charge. There are a number of ways in which you can fix iPhone using too much data and reduce the usage. Remember when xFinity made xFinity Hot Spots? Someday we will have a choice of providers. I tried to find out which device(s) were using my data and received an error stating my modem was unavailable at the time. Have you had a chance to reach out to our Customer Security Assurance team as well to speak with one of our Data experts on this issue? According to them I used up more than 200GB in the last 24h when no one was here to stream or game or work. But it sure seems like I'm being taken for a fool. Go to Settings > Accessibility > Motion. Last month in October our usage was 1005 GB and that was also not normal, I believe this problem has been going on for a while and its only progressively gotten worse. On one hand, I could just forget about it. We are very sorry that you are not having a good experience with us but we can definitely assist you. I never asked for the increase and, honestly, never noticed any increase in speed. I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. Xfinity phone and chat are not there for you. We were over our cap last month and came close this month even though nothing has changed in our habits. SAME! Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. I still can't figure out why I use so much data. During the chats in May, I got Xfinity to reverse most of the April overcharges for usage and negotiated a new contract at $6 less a month and no cap. They charge you $10 for every 50 GB over limit. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. It may happens all of a sudden, or after you update the software. Please send our team a direct message with your full name and full address so that we can look into this further. Therefore, it is recommended to turn on location services only when you actually need to use it for maps or things like that. Exactly.. does no good to call.. Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. And I don't see any hopeful words about Xfinity helping with a solution. @XfinityBrieI did exactly that and was swiftly ignored. They have been established to ensure a safe and secure online experience for our Comcast customers. Look up data caps in states where they have competition with other providers like Verizon - no caps to be found. Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. Look at your own system Xfinity!!!! To help conserve your monthly usage, you may want to consider the following tips: @user_61cb1f completely agree. Were you able to work this out with Comcast? Same thing here. @user_61cb1f did you get this resolved? I am a very very upset customer right now and I am pondering taking the contractual hit and leaving Comcast for another provider if they cannot figure out what the heck is going on. So now I'm back to step 1 again and not knowing what the hell to do. If you're in the app, go to My Data and select Change Shared Data. No other changes in viewing here. I spent another two weeks attempting to get my April Xfinity billing corrected. Now this month I am at 1600gb, it is 4x my normal usage. Fix the problem--it's on your end. Fix this, Xfinity! In the Settings App, go to Home - Network and Internet - WiFi. Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. Select the amount you'd like change to. Security said bluntly "I will fix it" and wouldn't elaborate. , I've done research on several forums and it appears to be a common issue as of late. We have not spoken yet and it has been over a week. My first move was actually to call that number. One month I had 331GB which is supposedly the average monthly usage and the next month I exceeded the max allowed. [Edited: "Solicitation"] These internet providers are licensed to do business. Default Login to your Cable Modem is usually login: admin Pass: password, you should be able to access this Modem setup with a Browser 10.0.0.1 <-- which is usually default.. you can get the modems IP address by looking at your gateway address (ipconfig). I have three people working from home so I know how important it is to keep track of data usage. What's worse than iPhone using too much data is that iPhone data is not working at all. Our google wifi reports crazy data usage from my iphone and it translates in Comcast getting crazy usage reports and charging us for it. Tenorshare 4uKey supports to remove screen time passcode without data loss. It was a challenge to understand what he tried to communicate. I will allow you some thine to contact our awesomes CSA professional team. Later that evening, I texted him because my security cameras and other TVs couldnt get on to the modem. If xFinity strongly suspects someone is hacking into modems, why dont they allow us to see which device is using data? Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. How to Stop It. Now over 700 at the 19rh of Dec. @Cool_Hand_Luke We are having the same exact issue. Comcast, as usual, has been no help at all. Transfer WhatsApp between Support iOS 14. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. Over the summer of 2022, I received an email from xfinity that indicated they were increasing my internet speed for FREE (their emphasis). Or click here. Then search for Xfinity Support. Cache vs. Nor have we received a response to our request that this unexplained spike not be used to penalize us. Xfinity is attempting to move customers off of older contracts they no longer offer. This guide focuses on resolving the issue of data wastage for iPhone users, mentioning various methods to fix iPhone using too much data. She said they hear that a lot. We have our Customer Security Assurance team for this exact purpose. This happened to me 3=4 years ago when it was easier to get someone live on the phone. The data usage tool on the Xfinity website shows that all of this data is coming through our modem but that simply isn't happening. It was just the general customer service line unfortunately. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. I definitely understand how something like this would be frustrating, and we want to be sure that we provide you with the most accurate information possible when it comes down to trying to find a solution to this problem. We want you to be able to fully enjoy your services and not worry about these type of issues, @user_29faf5. When it came back on I started having problems with slow and spotty internet, which continues to this day. IN THE NEXT COUPLE OF WEEKS I WILL BE SENDING LETTERS TO THE AGENCIES PROVIDED IN MY ORIGINAL POST. It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. @user_3f0513 I can understand how this would be frustrating. When I finally got my bill this week from Xfinity for April, Xfinity indicated usage over the cap of 247GB but they charged me for 300GB. iPhone using a lot of data all of a sudden is annoying for everyone. - An "Xfinity Support" graphic replaces the "To:" line. And you know if this many people are complaining about it in this forum (and other forums I've found), you can extrapolate that Xfinity is doing it to thousands of customers. So by that example October shouldve been even smaller but notice how it went up, a lot. Oh and I got the streaming/gaming suggestion, as well. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Welcome to our community forum, @user_ea7712! Are you using an Xfinity modem? T-Mobile Is on my way home. I have only used 356 GB from November 1st, to today, November 28th and I have the receipts to prove it. Or is your iPhone comsuming too much data all of a sudden? Looked back at other months and went from using roughly 600-800 GB per month up until May to well over 1.1TB from June forward (peaking at 2.3T in Aug! , it is 4x my normal usage have a backup because unlike standard. At their billing in detail and understanding it this unexplained spike not be used to penalize us in and. Solve why is my iPhone using too much data is that iPhone data is not working at all November,! 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