In this moment I then understood this isn't really OUR house, this is Mungo's house that we MIGHT buy based on our $3,000. Many here have faucets w/ foul-smelling water. If I had known the extent of this process and how we would be kept in the dark the entire time I would have swallowed my $3k and taken my money to someone else who would appreciate us as customer and be empathetic to our situation. This issue was brought to Mungo's attention so it could be fixed prior to closing. As a homeowner, to be notified of potential major systems issues after closing is not ideal. Bldg debris in lines damaged HVAC, kitchen faucet, bathroom faucet, & washer. The Mungo Team is here to help you find your new home. As the homeowner, had to make contact with the builder Robert. He indicated that he forwarded the complaint to his associate. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I turned in the faults discovered once the house settled, and due to COVID 19, the Service representative explained that the inspections and repairs would be slower than average. 4. Review of Overall Experience . In order to assess their stated concerns, we would like to conduct an on-site visit with the homeowner and the Senior Warranty Manager in their area. Our warranty team has discussed the concern surrounding the homeowner's toilet issues. Share. He indicated that we would be contacted by Tony within a week to discuss these issues. We found out that vent was not straight and asked someone to come and straightened it. Business Response A member of the Customer Care team will be in touch with the homeowner directly to further discuss this issue. You can also call us on 020 3856 6068. With Sincere Appreciation, Your Mungo Homes Customer Care Team. My husband and I are purchasing lot 55 in the *** community. I did so on 5/15. I was told to inform the warranty company (QBW) since my home is now in the 3-10 year range. We paid a $7000 Lot Premium to purchase the 2nd biggest lot(.4+ acre) in the phase. I now have to come out of pocket to fix the issue Mungo failed to properly fix 4 years ago. I am the only home in my housing development dealing with this issue in my home and as a new build and a new homeowner this is just unacceptable and I hate that I've had to use all resources I could think of to have anything done. Four months later, I have not received what was promised. 2022 Top Workplace in South Carolina So i reached out to mungo on 6/7 with my concerns that i thought this was mold bc it just keeps coming back and getting on everything. Who buys a home with land they cant enjoy! We submitted a warranty request to Mungo and they repaired the wall and reinforced a gap in the beams supporting the floor. We apologize if we did not effectively communicate that at the time of your request. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . We built our dream home and moved in April 9; everyday since that has been a nightmare. Mgr said "You can't pay for a Ford Explorer & expect Bentley quality" 1) Water damage. I did so on 9/10. That negligence could have caused bodily injury and not just a broken windshield. Worked on my time. David Weekley. I contacted Mungo for my one year inspection in January in which they told me I had missed the deadline so they would not come out for the one year inspection. Now we are having to think of ways to get a power of attorney to go get the keys on OUR first home together because I cannot miss medics school and my husband cannot miss work as they held this job for him for 3 weeks waiting for us to have a home. The fact of Mungo Man's (and Woman's) burial shows that there was some abstract thought for the burial of the dead. They have lied and said we would be using a different company to get opinions on things that they did not do which was a recommendation from the inspector they hired. Because of this placement of the driveway, we are also driving through water and mud on a daily basis. We did, and the response in March was "that the crack in your concrete slab and flooring separation would not meet the definition of a major structural defect. He got to my house that day, got on the ladder and was done in 7 minutes. ***'s found both storm and ground water are moving through the soil creating areas that extend from under the slab of the home that appear to be scouring from water movement. This rating reflects the overall rating of Mungo Homes and is not affected by filters. Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. In that message I also asked him how I should proceed. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) During the walk thur we noticed our backyard was not done properly and had standing water and wet spots.the builder said they would have it fixed.well a month went by a guy came with a wheel barrel full of dirt poured it it the spots and put hay on it.as soon as it rains the holes fill back up with water.ive contacted the builder several time.nothing has happened i just want what I paid for.or give my money back so I can have it professionally done. On 7/7/2022, I discovered bubbling at the rear of the home while attempting to remove the pinestraw and lay mulch. When winter rolled around, our floors started bubbling up. I called local roofer who said they had many *** home owners contact them to fix leaks and that the roof was not leaking on those prior complaints, but the siding was leaking, especially around window framing. The smell had gotton worse so I had an x-inspector, x- developer, and builder come out and look at the problem. I have a 8 month old daughter and 7 year old son who has asthma and allergies really bad. Until the foundation is fixed, then, this complaint will remain open. This home is only 21 months old and has happened to.other Mungo homeowners. Filter. I enjoyed every moment. Several issues noted after closing on the property. ft. 354 Oak Branch Trl #61, Garner, NC 27529 $437,256 MLS# 2503954 Sip sweet tea on a beautiful evening from your second floor balcony on our cute Pal. Consumer Response I'd like to withdraw my complaint Mungo has agreed to rectify the problem Thank you, *** Consumer Response Mungo Remorse- is all I can say- Too many problems to list- and I'm getting dismissed and delayed by upper management I am a brand-new home owner- purchased a mungo home in south carolina. View more property details, sales history and Zestimate data on Zillow. When we reviewed your claim, we were happy to learn that you had not been inconvenienced with a deductible and that your insurance policy covered the windshield replacement in full. $434,870. Had it fallen on me or one of my children, it would have caused severe injury, even death. I had a house built by Mungo Homes Inc in March. MLS # BBB Business Profiles are subject to change at any time. I've attempted to reach out to Mungo and it appears no one answers phones there. As a matter of policy, BBB does not endorse any product, service or business. The grading of the yard is not consistent with NC code and should be repaired accordingly. However, it was communicated in several emails to the homeowner the visit would occur on January 15. The bottom line is they know it is expensive to replace the kitchen floor. I was home all day on the 10th and the Maintenance Manager never showed up. I noticed a smell and standing water that stayed longer than 48 to 72 hours. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. The following was noted on the inspection report: "The lot slopes toward the house at the rear. Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. Mungo was made aware of this and they chose to come repair the roof while we were out of town and without any heads up so who knows if they were even installed correctly the second time around. The fact is, most of the issues are on the sides of our house. Overall, Mungo Homes seems to have a poor reputation in the housing industry, and homeowners are urged to look into other options before choosing to work with them. Richmond American 3. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. Then they tried to say we must have removed dirt from on top of it! The other issue I am very upset about is that my home is missing gutters. A regional builder, Columbia-based Mungo Homes, has identified 13 homes from Johns Island to Cane Bay that are "not under construction (but) can close by the end of the year," Jenkinson says.. With a track record of success based on quality,. The offer was accepted by the homeowners. Then I contacted them again on 05/04 and 05/06. When leaving the dry wall meeting that day we were asked if we needed anything. We were also never told the driveway's shape would be different. Framer found large gap between cripps/header, & supports under room were loose. #1) While yes I carry automobile insurance to protect myself and others when I am at fault, I do not pay insurance premiums so that negligent companies can benefit. We desire to be treated with respect and not pushed off to the side because we are a young couple. We look forward to addressing the homeowners' warrantable concerns at that time. Now, in January , the foundation crack is worse, the flooring gap is worse, and the crack in the wall has returned and is now affecting the window frame. I just want my yard fixed and that terrible smell gone. We have attemted to fit 2 Honda Accord's side by side. A portion of each home sold is invested in each local community. 06/01 - Sent follow up email to HVAC and Mungo. The discontinuous month-long strike is due to start on 24 April. Guest half bath on first level was backed upon being used and started having problems in March . Want restitution. In the meantime I am patiently waiting before he comes I have someone look at it. We had an inspection performed prior to purchasing the house. We are receiving neither. I responded multiple times that this response was unacceptable. This has been the worst experience ever and I wouldn't recommend anyone to a shady company that does not correct problems that I told them about 2 months in! l spoke to Precision Landscaping and The Crawlspace Medic came out - they saw that the house next to me- has a lot of run off from their rooftop and hill and from their driveway- that is running down the property line- causing standing water and bad erosion straight down to the back end of the hill - My complaints were directed to next manager- Lane- Lane then showed up with his boss- His boss told me that MUNGO is not RESPONSIBLE FOR THIS erosion and that they won't fix it and they do not install FRENCH DRAINS- so one week later and I am meeting a new neighbor at unit 423 who tells me she got a French Drain installed right away and she got gutters too. I contacted my builder Justin in regards to this on April 1st and he called the warranty manager ***. For once they actually came to inspect in a timely manner, but told us there was no issue despite the giant air pocket under our floors. NOT flying off, but actually sliding down the roof. They keep trying to pin this sewage problem on us and all the rain had been digging holes and moving dirt from the start . We are happy to look into the concern from the homeowner, as we are fully committed to standing behind the work we perform. NONE! It was finally covered with dry wall mud when they came to do the warranty work the sub contracted painter told me he would come back the next business day at 8 in the morning to finish the work. In 2009 I did a residency at Lake Eyre which is the lowest point in Australia and, on the rare occasions that it fills, it is the largest lake in Australia. Business Response The concern of a roof leak was brought to the attention of our warranty department at the time of the homeowner's 11 Month Visit, in May. I have had to purchase new washer and dryer due to them not removing the plug for the vent to allow the proper air to get out for the dryer to be used and moisture collected over time which caused the dryer to fry out. We put in another service request to repair the caulk and it has yet to be fixed. The warranty coverage clearly states that lot grading is a covered item. Gaps 3/8 to , bowing,curling. 24 hours later, they email me a letter that they closed with someone else and we will not get our deposit of 10k. The History of Mungo . Ignorance does not make Mungo any less responsible for the negligence that happened, nor for the Mungo agent who spoke on their behalf and promised reimbursement. *** comes out and says it's not his problem and he would fix the other area on side my driveway. They did not do two test either. Visit PayScale to research Mungo Homes salaries, bonuses, reviews, benefits, and more! Art review: Tartan, V&A Dundee. He did not show up I emailed Mungo Homes customer service but got no response. We find this keeps a long forming relationship with our homeowners that we truly cherish. 21% of Mungo Homes employees are Black or African American. Business Response Dear Ms., Thank you for taking the time to discuss your concerns with me by phone earlier this week. The Australian outback images contained within this book are part of a collection from Broken Hill, Fowlers Gap, Lake Mungo, Lake Eyre and the Simpson Desert. William Lyon 8. Cabinets were installed June 20, and flooring was just completed July 2. It would appear to us that Mungo is ignoring us in the hopes we (and our foundation/grading issues) will disappear so they don't have to repair the problem. The Mungo family started building new homes in Columbia, South Carolina in 1954. That week a Mungo contractor showed up at my home and replaced the brick that had fallen. 07/15 - No response from 7/5 email, sent a follow up email. 5. Review of Overall Experience. I finally got a response on 4/22 with the contact information for the Sr. Warranty Mgr, Dale G. I spoke with him and he advised me to submit a service request so that he could come see the damage first hand. I noticed on my baby toys, bottles, shower liner anything i bought it was coming on it. UNFINISHED AMENITIES We are nice and understanding customers, but we paid good money for a new home and have been more than patient with mungo despite the utter disrespect and carelessness we have received. Sincerely, Pate G Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) While on our honeymoon the week of 6/14 I called Pam J and Chris to complain about them not communicating with us enough. I have followed up with our team and would like to apologize for any confusion in our communication efforts to resolve the unfortunate incident with the loose brick over your garage. The repairman was nice enough, but told us that our AC unit had been wired incorrectly and was not shutting off and therefore freezing up. Framing cut too large, trim doesn't meet the edge of the window;large gaps filled w/ spackle- can see to rear of flashing. I had a third party inspection done that was treated as a joke and ignored by the customer service rep after multiple problems were found. A Mungo representative has reached out to the homeowner (with a voice message being left). When a home is outside of the one-year warranty phase, we must follow the proper channels before addressing an out of warranty issue. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. At this time, *** Homes must respectfully deny any further assistance on this matter. " Meanwhile, our shower is out of commission. 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